Contact Karhu Customer Service

Contacting Karhu Customer Service Center

Karhu is a running shoe company with roots back to 1916. The company strives to create the best running shoes, clothing and accessories so you can perform more efficiently. In addition to running products, we found racing skis though they were not available for purchase online.

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Contact Info:

Phone Contact Numbers

Karhu customer service is open from 8:30 a.m. to 5:30 p.m. EST. The office hours are listed, but the days of the week the call center are open is not listed. We assume the customer service department is available seven days a week to answer calls about products and orders.

• Customer Service: 1-877-662-7238

Mailing Address

If you feel the best way to contact Karhu customer service is to send an old-fashioned letter you are not alone. While email and phone contact are faster, many consumers feel a letter holds more weight and offers less confrontation than other customer service contacts. When writing your letter never include information that can be used to steal your identity as there is always the chance the letter will be read by one or more people. Address your letter to:

KarhuAttn: Customer Service200 Cummings CenterSte. 273-DBeverly, MA 01915

Official Website

You can tell a lot about a company from the official website. For Karhu, that website is located at http://www.karhu.com/. We immediately noticed two company logos and two shopping links. There are Karhu street shoes and Karhu athletic shoes and it appears there is a link for each product line – though the customer can access all shoes and accessories from either link.

Customer Service Email

Customers who need assistance with a product, order or other issue, but do not have the time to call customer service can choose to send along an email via the contact form on the Karhu customer service page. The form should be used for general communication only. Never include payment or account password information in your email.

Customer Service Email: customerservice@karhu.com

Our Experience

Karhu is a premier shoe company so we expected stellar customer service. The call was answered by a recorded message, but the voice carried a strong accent. We worried the customer service agent would have the same strong accent, but we were wrong. After pressing 1 for customer service – the first option given – the call was answered in less than one minute by a well-spoken customer service agent. The agent walked us through fit for two pairs of running shoes and offered advice on the best shoe based on our typical running surface.