Contact British Gas Customer Service

Contacting British Gas Customer Service Center

British Gas is a UK gas company providing customers with gas, electricity, home electronics, home appliances, solar panels, remote heating systems and more. We found it difficult to navigate through the website as a new customer. There was no information on coverage area even when we clicked the link to request a quote for electric, gas or dual tariff.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The British Gas customer service department offers customers a streamlined list of contact phone numbers so customers call the correct department the first time around. Having more than one phone number for customer service means fewer options and less time spent wading through those options on each call.

• Billing and Payments: 0800-048-0202
• Pay as You Go Energy: 0800-048-0303
• Technical Support for Website and Apps: 0800-048-0505
• Technical Support for Home Energy Touch Up: 0800-107-0188
• HomeCare: 0800-294-9650
• PayPoints: 0845-760-0633
• Emergency Customer Service: 0800-111-999

Mailing Address

Some customers prefer to write a letter to British Gas customer service instead of picking up the phone or emailing an agent. This mailing address is listed as the customer care address on the British Gas website.

British Gas P.O. Box 4805Worthing BN11 9QW

Official Website

Visit http://www.britishgas.co.uk to find out more about British Gas, including starting new service, scheduling service installation for a newly built home or stopping current service. You can log in to your account to access current bills and customer service options. There may be contact forms or email addresses available only to current customers.

If you are a British Gas customer you can log in to your account at https://www.britishgas.co.uk/Login/Login-Verify/. The log in page requires you enter an email address and password to access your account.

Customer Service Email

We were able to locate an email address and contact form for British Gas customer service. When emailing a customer service agent make sure to include detailed information about the issue, including your account number, if applicable, and contact information so an agent can address the issue. Never add information that may be used to steal your identity, including credit card or banking information.

• Customer Service: customerservice@britishgas.co.uk
• Customer Service Form: https://www.britishgas.co.uk/Help_Advice/ContactUs/?bglink_id=i10096

Our Experience

Customers who’ve called British Gas customer service are the ones who know best what to expect from the company. Feel free to leave a comment below about the customer service you received from British Gas. Feel free to add the number you called if different from one of the numbers we’ve provided.